TIĀ Pre-Order Info

At TIĀ, many of our collections are produced in limited runs and often sell out extremely fast.

Our pre-order system allows customers to secure the exact product, colour, or size they want before stock is gone - while also accessing introductory or pre-order pricing before future retail increases.

While we do carry some ready-to-ship stock, quantities are often very limited and restocks are not always guaranteed.

Pre-ordering ensures you don’t miss out on the collections you truly want 🤍

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Estimated Timeframes

Estimated pre-order timeframes are listed on each individual product page.

Please note:

• Timeframes are estimates only

• Manufacturing and freight delays can occasionally occur

• International shipping and customs can impact arrival times

• Some products require extended production periods due to custom manufacturing

We will always communicate major changes and keep customers updated throughout the process.

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By placing a pre-order with TIĀ, you are acknowledging that the item you are purchasing is not currently in stock and will be shipped once it arrives to us.

Pre-order items are made available in advance to secure your piece before release. Because of this, there will be a wait time between purchase and dispatch. Estimated delivery timeframes are provided on the product page, however these are estimates only and may be subject to change due to production or shipping delays outside of our control.

By completing your purchase, you agree to the following:

• You understand this is a pre-order item
• Your order will not be shipped immediately
• Your item will be dispatched once stock has arrived to us

We will always do our best to keep you updated throughout the process and appreciate your patience and support.

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Our Pre-Order Promise

At TIĀ, we understand that life changes and waiting for pre-orders isn’t always ideal for everyone.

That’s why we offer refunds at any point during the pre-order process prior to dispatch.

If your circumstances change, you no longer wish to wait, or you simply change your mind — reach out to our team and we’ll organise your refund for you.

We believe communication, transparency, and trust are more important than holding onto an order.

This is one of the ways we aim to do pre-orders differently 🤍