TIĀ Pre-Order Info & Tracking Status

Securing the Pieces You Love Before They Sell Out

At TIĀ, many of our collections are produced in limited runs and often sell out extremely fast.

Our pre-order system allows customers to secure the exact product, colour, or size they want before stock is gone - while also accessing introductory or pre-order pricing before future retail increases.

While we do carry some ready-to-ship stock, quantities are often very limited and restocks are not always guaranteed.

Pre-ordering ensures you don’t miss out on the collections you truly want 🤍

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Estimated Timeframes

Estimated pre-order timeframes are listed on each individual product page.

Please note:

• Timeframes are estimates only

• Manufacturing and freight delays can occasionally occur

• International shipping and customs can impact arrival times

• Some products require extended production periods due to custom manufacturing

We will always communicate major changes and keep customers updated throughout the process.

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Pre-Order Tracking: (Please check product below for current status)

Currently being shipped. (The following duvets are currently being shipped.)	Kawakawa Duvet Set Onepu Duvet Set Rimu Duvet Set Manuka Duvet Set
In Transit to Auckland: (The following duvets are currently on their way to Auckland) Docking in Auckland next week.	Kahurangi Duvet Set (Paua) Kohatu Duvet Set (Greenstone) Te Po Duvet Set Uku Duvet Set
In Production	All Comforters are currently in Production.  Te Ha Comforter Set Matariki Comforter Set Kawakawa Comforter Set (Duvets are here this week this is for the Comforters) Kahurangi Comforters (Not the duvet sets, those are almost here)
Due to dock in Auckland at the end of the month.	Couches

 

 

Ordering In-Stock Items With Pre-Orders

If your order contains both in-stock and pre-order items, your order may be shipped together once the pre-order item arrives.

If you would prefer in-stock items sooner, we recommend placing separate orders.

 

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Why We Use Pre-Orders

Pre-orders help us:

• Offer access to high-demand collections before sell out

• Reduce overproduction and unnecessary waste

• Continue producing intentional, premium pieces

• Secure better manufacturing pricing for our customers

• Give customers more choice in sizing, colours, and styles

Many of our products move quickly once launched, and pre-orders allow our community the opportunity to secure their pieces early rather than missing out entirely.

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Are Pre-Orders Normal?

Absolutely.

Pre-orders are widely used across the world by:

• Furniture brands

• Designer labels

• Technology companies

• Luxury brands

• Limited collection retailers

• Viral product launches

Many globally recognised brands use pre-orders to manage demand, maintain quality control, and offer customers early access before public release.

At TIĀ, pre-orders are simply part of how we create intentional collections without mass overproduction.

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Our Pre-Order Promise

At TIĀ, we understand that life changes and waiting for pre-orders isn’t always ideal for everyone.

That’s why we offer refunds at any point during the pre-order process prior to dispatch.

If your circumstances change, you no longer wish to wait, or you simply change your mind — reach out to our team and we’ll organise your refund for you.

We believe communication, transparency, and trust are more important than holding onto an order.

This is one of the ways we aim to do pre-orders differently 🤍