Terms and Conditions

Please read these terms carefully before using our website. Use of this website indicates your acceptance of these terms.

This website is operated by TIĀ Products. Throughout the site, the terms “we”, “us” and “our” refer to TIĀ Products. By using the Site, you fully and unconditionally accept and agree to these Terms of Use. If you do not agree to them, please do not use the Site. We may update, and or change these Terms of Use at any time by updating this page. By using the Site, you agree to be bound by any such changes.

We maintain the Site for your non-commercial personal use. Your use of the Site for any other purpose is permissible only with our prior written consent. 

All transactions made through the Site are subject to our acceptance, which is in our sole discretion. Without limitation, this means that we may refuse to accept or may cancel any reservation or transaction, whether or not the reservation or transaction has been confirmed, for any or no reason, in our sole discretion, and without liability to you or any third party.

All copyrightable text, graphics, sound, downloads, software and other material (collectively, the “Content”), the selection, compilation, arrangement and presentation of all materials, and the overall design of the Site are property of tiaproducts.co.nz You may print a copy of the Content on your computer only for your own personal, non-commercial home use, provided that you do not remove any copyright, trademark or other proprietary notices from the Content. Any other use of the Content is strictly prohibited. The Site may also contain content that is owned by third parties. You may use such third-party content only as expressly authorized by the applicable owner.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Codes can not be used in conjunction with other offers unless otherwise stated. Codes are only able to used once per user.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service without notice.

We will not be liable to you or to any third-party for any changes on pricing or discontinuance of the service. 

We do not guarantee that your use of our service will be uninterrupted, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Codes can not be used in conjunction with other offers unless otherwise stated. Codes are only able to used once per user.

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchant ability, fitness for a particular purpose, non-infringement or course of performance.

If you have any questions about these Terms of Use, please contact us at customerservice@tiaproducts.co.nz

Refunds and Returns


 For orders  please allow at least a full 48hours for your dispatch notification to be sent to you. Orders are processed within our working days Monday - Friday (hours may vary). Any orders placed over the weekend and Public Holidays will not be processed until the following week day. 


Your dispatch notification will have your tracking number. This will allow you to track your parcel throughout NZ and to it's destination. If the parcel is sent back to us due to non collection you will be required to pay for re-shipping if you do not wish to re-ship the product no refund will be offered.

If you have any problems please contact us using the Contact Us page on this website.


For hygiene reasons we cannot offer any refunds or returns on our items.

If your product is faulty upon arrival, please Contact Us and we will find a solution.


We do not offer refunds for change of mind purchases and will only consider refunds if the product is faulty on arrival so please choose carefully.